• Why a Winix air purifier?

    Winix are an international manufacturer who has been manufacturing air purifiers since 1973. They design them specifically for country of use and in Australia’s case they are: AUS5500 and AUS9500.

    Winix are recognised for their leading-edge research and development, as well as international partnerships with universities and other research centres, great background for these 2 models.

    They will remove a wide range of harmful airborne pollutants such as mould, dust-mites, dust, smoke, bacteria, viruses and VOC’s. PlasmaWave and other filtration systems, such as the ‘hospital grade’ HEPA filters are tested and certified to meet our Australian industry standards (Australian Standard AS 4260-1997), with minimum
    efficiency of 99.97% @ 0.3 micron sized tiny particles.

  • What Winix models are in Australia and what are the warranties?

    The two Winix models sold in Australia are: AUS5500 and AUS9500. They are designed specifically for Australian conditions with the latest technology. They are certified as compliant with Australian Standards and other Industry Standards for your confidence in quality and safety. Both models include the Ausclimate 2-year full replacement warranty.

    *Important warranty note: Winix states; “our warranties are null and void if a consumer is using the product in any market (country) other than the one for which it was intended”

  • Who sells Winix in Australia?

    The Australian distributor is Ausclimate - providing specialist technical advice, as well as a 2-year full replacement warranty. Other ‘select’ retailers and industry experts sell the AUS5500 and AUS9500 models in Australia – these physical retail outlets are listed on our retailers page.

  • What are the main differences between the 2 Winix models?

    The Winix model AUS5500 has 4 stages of air purification: pre-filter, HEPA filter, Carbon filter and PlasmaWave.

    The Winix Ultimate model AUS9500 has 5 stages of air purification: pre-filter, HEPA filter, Activated Carbon filter, Anti-bacterial shield and PlasmaWave. This model has extra features such as twin air quality sensors, timer and easy to use ‘set and forget’ options.

  • What’s the difference between a carbon filter and an activated carbon filter?

    The Winix model AUS-5500 has a standard charcoal carbon filter, which effectively removes typical odours such as cooking smells, stale air and pet accidents.

    The Winix model AUS-9500 has an activated carbon filter made from palletised coconut wood with massive surface area and high absorbency properties. In addition to removing typical household odours, this filter also neutralises harmful VOCS (volatile organic compounds) such as formaldehyde, ammonia and other hazardous vapours and gases. This model is ideal for people suffering from chemical sensitivities.

  • How do they work?

    These air purifiers have an internal fan that draws polluted air through several filtration systems. Airborne particles, allergens and other pollutants are then trapped in the filters and the clean purified air is then returned into the room. The air purifier also uses PlasmaWave technology to neutralise harmful airborne viruses, bacteria, chemical vapours and gases.

  • What is the right model for me?

    Selecting the right air purifier should depend on your family’s health conditions. Consider the following situations where models AUS5500 and AUS9500 may be selected:

    Hayfever - both models have certified hospital grade HEPA filters rated to remove tiny particles with minimum efficiency of 99.97% @ 0.3 microns, making them ideal for removing dust, pollens, dust-mites & mould spores.

    Asthma - both models will remove many asthma triggers. Model AUS9500 also has the extra feature of an Activated Carbon filter, which provides protection from VOCs (volatile organic compounds).

    Viruses and bacteria - both models have a certified Hospital Grade HEPA filter and PlasmaWave technology, which help remove viruses and bacteria. Model AUS9500 also has an additional anti-bacterial shield built into the activated carbon filter.

    Pet dander – both models have the certified Hospital Grade HEPA filter and PlasmaWave technology, which help remove those tiny flecks of skin that are shed, along with the pet’s hair, fur or feathers. The pre-filter will also remove the larger pet hair and fur, preventing them from clogging up the HEPA filter. The carbon filters will also help get rid of those unpleasant pet odours and smells.

    Chemical sensitivities - Model AUS9500 has an Activate Carbon filter, which provides additional protection from VOCs (volatile organic compounds), which are commonly found in most homes.

    General health protection - both models remove many allergens that may affect our breathing. Model AUS9500 also has an Activated Carbon filter and anti-bacterial shield to give added protection from hazardous vapours and gases, as well as viruses and bacteria.

  • What’s the best way to use an air purifier?

    The manufacturer recommends running the air purifier 24/7 to provide maximum air cleaning efficiency. There are many facts that may influence how long you run your air purifier, however we suggest more is better than less – as the running costs are negligible.

    It’s okay to run the air purifier only in the rooms that you are occupying. As example, daytime use for the kitchen lounge areas and nighttime use for bedrooms. It’s also okay to use the air purifier only when you are sleeping, ‘a chance to recover from breathing allergens during the day, while at work, school or play’.

    Handy tip: Set your fan speed to ‘turbo’ for a while before going to bed. This will quickly and thoroughly clean the air of pollutants, then reset the fan speed to either ‘auto’ or ‘medium’ for the remainder of
    the night while sleeping.

  • Where should I place the air purifier?

    Anywhere in the room that you are occupying. This could be your bedroom, home office or other areas of the home such as other living areas or children’s dedicated play areas. The manufacturer suggests to position the air purifier close to the centre of the room, however more practicably this can just as easily be close to the power supply socket.

    Sometimes, it’s appropriate to purchase more than one air purifier to ensure maximum clean air coverage for the whole family regardless of the rooms they are occupying.

  • Can I leave the windows open or ajar when I use the air purifier?

    Yes, it is perfectly fine to mix in a little fresh air while the air purifier is working. However, if you suffer from outdoor pollutants or allergens such as pollen, dust, smoke or chemicals then it is recommended to keep windows and doors closed.

  • Are they quiet?

    Yes, the lowest noise level is 36.2 dBA when set on ‘low’ fan speed. Typical bedroom overnight fan speeds are auto, low and medium fan speed (43.9 dBA).

  • How much do they cost to run?

    As little as 1 cent for 7 hours of continuous operation while set on auto or low fan speed.

    ‘Turbo’ fan speed is approx. 1.7 cents per hour.

  • What are HEPA filters?

    HEPA filters are the most efficient filter for removing tiny particles which can otherwise penetrate deep into the lungs causing many of our well known and other lesser known health problems.

    HEPA is an acronym for High-Efficiency Particulate Air.

    The Australian Standard AS4260-1997, defines the HEPA filter as a disposable, extended (concertina) media having minimum filtration efficiency of 99.97% of particles that have a size of 0.3 microns.

  • Are all HEPA filters the same

    No, research suggests some air purifiers won’t effectively remove the amount of airborne pollutants as needed, yet they may be sold as having HEPA filters or having HEPA-like filters. It is important that the HEPA filter in your air purifier is a ‘true’ HEPA filter as defined by the Australian Standards, or other international Standards such as the US Dept. of Energy (DOE) and the European Standards (EN). To meet these Standards, they must have minimum filtration efficiency of 99.97% removal of tiny particles that have a size of 0.3 microns.

    Both AUS5500 and AUS9500 Winix models have certified HEPA filters.

  • What does ‘medical grade’ or ‘hospital grade’ filters mean?

    These terms are reference to the quality of the HEPA filters that meet the Australian industry standard of minimum filtration efficiency of 99.97% @ 0.3 microns.

    Both AUS5500 and AUS9500 Winix models are certified to meet these standards.

  • Do the filters need cleaning?

    Yes, both Winix models have a pre-filter which require cleaning from time to time. They can be easily removed and cleaned by either a vacuum cleaner or washed under a tap. The pre-filter captures the larger particles and prolongs the life of the HEPA filter.

    The HEPA filter cannot be washed – it should be replaced when alerted by the machine.

    The Winix model AUS9500 (Ultimate 5 Stage) also has a washable Activated Carbon filter. Rinsing this filter in clean water rejuvenates the carbons’ absorption ability, however each time it is washed it reduces its life expectancy. Generally, it can be washed about 3-4 times during the 12-month life of the filter cartridge.

  • Replacement filters – how long do they last?

    If you operate your air purifier continuously 24/7 in normal conditions, then you would expect to replace the filter pack/cartridge approx. once a year – longer if not operated 24hours.

    Both models have an indicator light to alert you when the filter pack/cartridge needs changing.

  • What is PlasmaWave?

    PlasmaWave technology creates negative and positive ions (no harmful ozone) that combine with water vapour molecules in the air to form hydroxyls that neutralise harmful viruses, bacteria, odour causing compounds and importantly, VOCs and other chemical vapours and gases – leaving only fresh air. Independent tests for PlasmaWave test using the live influenza (flu) virus, whereby 99.96% of this virus was neutralised within 60 mins.

    Remote control has on/off for the PlasmaWave feature.

  • Does PlasmaWave produce Ozone?

    No. PlasmaWave technology does not produce harmful ozone. Independent tests confirm the ozone produced is an almost undetectable 3 ppb (parts per billion), which is substantially lower than the allowable level of 50ppb set by the USA’s FDA.

  • Which is better? – molded plastic casing or steel casing?

    The air purifier’s modern style molded plastic casing is light weight, durable, attractive and importantly, have air tight seals for maximum air purification. Molded plastic casing is the most preferred option of leading manufactures. Independent Australian tests confirm nil air leakage for both Winix models.

    Air purifiers with pressed steel casing have lower production costs, but can be quite heavy (up to 20+ kg). If accidently dented there may be increased risk of air leakage around the filters.

  • Do other physical retail stores sell Winix air purifiers?

    Yes, all physical location retail outlets are listed on our retailers page.